FAQ

FAQ

How does The Driver work?

Our fully trained driver / chauffeur will be dropped off in one of our vehicles to drive you in your own vehicle from your requested pickup location to the destination you desire.

How can I make a booking?

Our call center agents are available 24/7 to provide you a driver. Simply dial our toll free number 800 – TD1 (831)  and they will book the service as per your request. Our friendly agents will take 2 minutes of your time getting all your details such as Name, Mobile, Pickup Time, Location, and Destination. Agents will then give you the exact rate / charges of your booking.

What are the rates / charges?

We base our prices per Zones, within Dubai city limits we have 3 prices; it ranges from AED 98/- as our short distance or minimum charge, medium distance is AED 119/- and then it goes up to AED 144 as our long distance.

Outside Dubai or other Emirates have different rates / charges as well as special events or occasions.

Are there any additional charges?

In every additional drop off (on the same direction to the requested destination), AED 30/- will be the added.

We charge AED 85/- if you would like our driver to wait for you between 15 minutes to 1 hour.

How many minutes are your drivers / chauffeurs allowed to wait?

Our driver/ chauffer can wait for a maximum of 15 minutes from your booking time.

Can I request for the same drivers / chauffeurs?

Our fully trained drivers / chauffeurs will drive your own vehicle from your requested pickup location to the destination you desire.Our fully trained drivers / chauffeurs will drive your own vehicle from your requested pickup location to the destination you desire.

Our fully trained drivers / chauffeurs will drive your own vehicle from your requested pickup location to the destination you desire.

How do we cancel or amend a booking?

To cancel or amend a booking, we recommend customers to call our 24/7 call center toll free no. 800 – TD1 (831) / 04-4488570 1-2 hours in advance to avoid any charges / fees